Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.


Subscriptions


When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.


Pre-orders 

When you purchase a pre-order, you are securing an exclusive, high-end fragrance through our specialized reservation system. Our platform authorizes and charges 100% of the total payment amount immediately at checkout to lock your piece. For this reason, once the order is submitted, automatic or self-service cancellations are not permitted as your selection is immediately reserved. If the order has already been processed or prepared, no cancellations or modifications of any kind will be accepted under any circumstances.

Try before you buy 

Decants & Travel Sprays Special Policy: Please note that our system does not allow automatic or self-service cancellations once an order is placed. All requests for decants and sample vials are processed immediately, as each selection is custom prepared and filled individually. For this reason, once the order is submitted in our system, no cancellations or modifications of any kind are permitted under any circumstances.