Shipping policy

Standard Orders & Processing:
Committed to an exceptional service standard, we operate 24/7, processing and dispatching orders 7 days a week. All selections are meticulously prepared within 1–2 business days. Standard transit across the United States spans 5–7 business days via premier shipping carriers (USPS/FedEx), complete with comprehensive tracking. For our distinguished clientele in Queens, NY, we offer exclusive Same-Day Delivery on eligible orders placed within our dedicated service hours.

Service Conditions & Hours for Same-Day Delivery:
- Order Cut-Off Time: Place your order before 1:00 PM to receive your items today. Any local delivery orders placed after 1:00 PM will be automatically scheduled for the following day.

- Days of Operation: Available Monday through Sunday (7 days a week) for processing and local deliveries.

- Weather & Traffic Exceptions: Please note that Same-Day Delivery may be delayed or rescheduled due to severe weather conditions (heavy rain, snow, or storms) or unexpected traffic delays in NYC to ensure the safety of our delivery team.

- Late Orders: Purchases completed after 1:00 PM on operational days will be scheduled for delivery the following day.

J.C. HYPE & ESSENCE is not responsible for packages stolen from properties or porches once the carrier (USPS/FedEx) marks the tracking number as "Delivered.” The customer must file a claim directly with the shipping carrier for any post-delivery theft.

Damaged Items:
If your fragrance arrives broken or damaged due to rough handling by the carrier, you must report it to us within 24 hours of delivery. The customer must provide clear photographic evidence of both the damaged shipping box and the broken bottle. This documentation is required so we can process the insurance claim directly with USPS/FedEx and secure your replacement.